FAQ

How long will it take to receive my order?

Shirts are printed and made-to-order. Please allow at least 5 business days for shirts to be printed. Once your order has completed production, please allow at least 3-5 business days for your order to ship. In total, you can expect to receive your order between 8-10 business days

Due to holiday delays: please allow 10-14 business days for orders to be processed and shipped due to USPS shipping delays. - This goes into effect November 1st.

We are NOT responsible for orders lost in the mail, incorrectly supplied addresses, or unclaimed/refused packages. You may track your package using the supplied tracking number in your shipment confirmation email.

All items ship via USPS. Tracking numbers are sent via email within 24-48 hours after your order has been processed.

If you have any questions regarding your order, please send an email to support@majorkeescollection.com

 

Can I return or exchange?

We only offer EXCHANGES on T-shirts that are not on sale. Items must be in perfect condition and of the same item ONLY. ANY ITEM THAT IS WORN OR DAMAGED WILL NOT BE ACCEPTED. Any drinkware item is non-refundable and cannot be exchanged.

To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To start an exchange, you can contact us at support@majorkeescollection.com. You will be responsible for covering the shipping costs to return your item(s). If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please allow at least 10 business days for your item to be returned.

You can always contact us for any return questions at support@majorkeescollection.com.

Do you offer pick up?

We do not offer pick up on our online ordering system. Pick up is only available during special events.

How is t-shirt sizing?

T-shirts are super-soft 100% cotton and relaxed fit for an effortless style. Please see the size chart for specific details.

 Do you offer custom?

We ONLY offer personalized options for our handmade tumblers. Tumblers are predesigned with limited options for personalization. Please see the tumblers description for more information.

How long does a Pre-order purchase take to receive?

A pre-order item is an item that is made-to-order. Once you place your order, the item will go into processing and can take between one to three weeks to complete. Once the order is made, the item will ship. Tracking number will be sent via email and can be followed up with the postal office regarding shipping date. T-shirts usually takes up to 14 business days to process and 5 business days to ship. Please allow at least 21 business days for t-shirt orders to complete. Tumblers takes 3 weeks to complete and 5 business days to ship. This is our expected turn around time but in most cases pre-order purchases process and ship sooner than expected. All items that are in stock is not considered pre-order so processing time is much sooner and will ship within 3 to 5 business days. If you have any questions regarding shipping, please contact info@majorkeescollection.com