FAQ

How long will it take to receive my order?

Please allow at least 5-7 business days for your order to be processed and shipped. Once your order has shipped, you will receive an email with shipping details that provides a tracking number and expected delivery date.

Drinkware takes 3-4 weeks to process and ship. If you place an order for a personalized tumbler, you will receive communication via email or text to approve your tumbler design. If you do not approve your tumbler design within 5 business days, your tumbler will be processed and shipped with the completed design. Please note*** drinkware is NON-REFUNDABLE. If you have an issue with your tumbler, please send an email to info@majorkeescollection.com

We are NOT responsible for orders lost in the mail, incorrectly supplied addresses, or unclaimed/refused packages. You may track your package using the supplied tracking number in your shipment confirmation email.

Can I return or exchange?

We only offer EXCHANGES on T-shirts. Items must be in perfect condition and of the same item ONLY. ANY ITEM THAT IS WORN OR DAMAGED WILL NOT BE ACCEPTED. Drinkware and planners are non-refundable and cannot be exchanged.

To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To start an exchange, you can contact us at info@majorkeescollection.com. You will be responsible for covering the shipping costs to return your item(s). If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please allow at least 10 business days for your item to be returned.

You can always contact us for any return question at info@majorkeescollection.com.

Do you offer pick up?

We do not offer pick up on our online ordering system. Pick up is only available during special events.

How is t-shirt sizing?

T-shirts are super-soft 100% cotton and relaxed fit for an effortless style. Please see the size chart for specific details.

 

 

Do you offer custom?

We ONLY offer personalized options for our handmade tumblers. Tumblers are predesigned with limited options for personalization. Please see the tumblers description for more information.

 

How long does a Pre-order purchase take to receive?

A pre-order item is an item that is made-to-order. Once you place your order, the item will go into processing and can take between one to three weeks to complete. Once the order is made, the item will ship. Tracking number will be sent via email and can be followed up with the postal office regarding shipping date. T-shirts usually takes up to 14 business days to process and 5 business days to ship. Please allow at least 21 business days for t-shirt orders to complete. Tumblers takes 3 weeks to complete and 5 business days to ship. This is our expected turn around time but in most cases pre-order purchases process and ship sooner than expected. All items that are in stock is not considered pre-order so processing time is much sooner and will ship within 3 to 5 business days. If you have any questions regarding shipping, please contact info@majorkeescollection.com