Policy

Shipping Policy

Please allow at least 5-7 business days for your order to be processed and shipped. Once your order has shipped, you will receive an email with shipping details that provides a tracking number and expected delivery date. Processing time can take up to 21-30 business days for pre-order items. Please note*** items cannot be canceled once the order is placed.

Drinkware takes 3-4 weeks to process and ship. If you place an order for a personalized tumbler, you will receive communication via email or text to approve your tumbler design. If you do not approve your tumbler design within 5 business days, your tumbler will be processed and shipped with the completed design. Please note*** drinkware is NON-REFUNDABLE. If you have an issue with your tumbler, please send an email to info@majorkeescollection.com

Orders are shipped via USPS. Once your order has been shipped, please refer to your tracking number and contact them directly for updates.

We are NOT responsible for orders lost in the mail, incorrectly supplied addresses, or unclaimed/refused packages. You may track your package using the supplied tracking number in your shipment confirmation email.

Sizing

T-shirts are super-soft 100% cotton and relaxed fit for an effortless style. Please see size chart for specific details. If you need additional help, please contact info@majorkeescollection.com

Custom

We ONLY offer personalized options for our handmade tumblers. Tumblers are predesigned with limited options for personalization. Please see the tumblers description for more information.

Returns/Exchanges

We only offer EXCHANGES on T-shirts. Items must be in perfect condition and of the same item ONLY. ANY ITEM THAT IS WORN OR DAMAGED WILL NOT BE ACCEPTED. Drinkware and planners are non-refundable and cannot be exchanged.

To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To start an exchange, you can contact us at info@majorkeescollection.com. You will be responsible for covering the shipping costs to return your item(s). If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please allow at least 10 business days for your item to be returned.

You can always contact us for any return question at info@majorkeescollection.com.

Communication

If you are purchasing a personalized item, please ensure that you have provided a method of contact. Best contact number or email can be used for communication.

If you have any questions regarding your order, please contact info@majorkeescollection.com

Payment Policy

All items must be paid in full before any work is started. There is no cancellation or refunds after payment is completed. Some items are eligible for exchange.